At Visioun, we strive to make our customers satisfied with the product they’ve purchased from us. If you're having trouble with a premium Visioun product or believe it is defective, and/or you’re feeling frustrated, then please contact us to report your defective product and our team will assist you as soon as possible. For a damaged theme, we will request from you a link and/or a screenshot of the issue to be sent to our support service.
No returns/refunds will be offered except if the product you’ve purchased is:
- Completely non-functional.
- And you’ve opened a contacted support but you didn't get any response in 48h (business days only).
- And/or product main description was fully misleading.
Then you do have the option to request a refund.
We also reserve the right to refuse a refund in the following situations:
- You have changed your mind about an item/subscription.
- You bought an item by mistake and the product(s) were sent/already downloaded by you.
- The product(s) was bought by your employee or inmate using your payment method which he/she had legal access to.
- You refused to provide our support staff with access to your website to investigate the product you are having an issue with.
- It has expired more than 7 days after purchase and you even didn't make at least one support request with a real issue.
- We don’t offer any refund for any item that you buy/purchase at a discounted price. The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds.
- Renewals or upgrades will not be eligible for a refund.
Visioun offers a full or partial refund within 7 business days starting from the moment when the member makes the payment. In this case, Visioun has the right to ask questions for the refund and also we have the right to NOT offer the refund if we see reasonable.
Please also note that:
- You may cancel your account at any time, however, there are no refunds for cancellation.
- If you get a refund you cannot use the downloaded premium products anymore.
- If the product (after update) is still damaged, we may offset the amount of your refund by the diminished value of the product.
- Refunds can take up to 14 days to reflect in your account.
The above notice, also, applies to all licenses of our membership plans. Please contact us if you need further information.