Refund Policy
We strive to make customers satisfied with the products purchased from Visioun. If a premium product is defective, contact support and we will assist as soon as possible.
Refund Eligibility
Refunds may be considered when a product is completely non-functional, support has not responded within 48 business hours, or the main product description was fully misleading.
When Refunds Are Not Offered
Refunds are not offered when you change your mind, purchase by mistake after receiving or downloading the product, refuse to provide reasonable access for issue investigation, or request a refund more than 7 days after purchase without a real support issue.
Discounted Purchases
Items purchased at a special promotional or discounted price are not eligible for refunds. Renewals and upgrades are also not eligible for refunds.
How to request a refund
Open a support request from your order receipt in My Themes, or use the contact support form with your order reference. Include the theme name and why you are requesting a refund. Current refund window: 7 days.
Processing
Refunds can take up to 14 days to reflect in your account. If a refund is issued, you may no longer use the downloaded premium products.