Support Center

Customer satisfaction is of the utmost importance to us. We go the extra mile to make sure our customers have the best experience possible.

Get Started With Extensive Documentation Setup guides, questions and answers, theme updates, and direct support paths for Visioun customers.
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Setup Guides

Each theme has its own documentation for custom features, installation, and configuration.

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Questions & Answers

Find guidance for theme setup, Ghost membership features, updates, and common publishing workflows.

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Dedicated Support

We’re here to help with any issues or questions you may have. Typical response time: Within 1-2 business days.

FAQ

Questions & Answers

Common answers for buying, installing, customizing, and maintaining Ghost themes from Visioun.

Installation & Setup

How do I install a Visioun Ghost theme?

Download the theme zip from your account, open Ghost Admin, go to Settings, Design, Change theme, then upload and activate the zip file.

Where can I find the setup documentation?

Each theme has its own setup guide with installation steps, custom routes, membership pages, search configuration, and theme-specific settings.

Do I need to write code to use the theme?

No. The theme can be installed from Ghost Admin. Some advanced customizations may require editing theme files or adding snippets through Ghost code injection.

Why does Ghost reject my theme zip upload?

Make sure you upload the actual theme zip, not a full package folder. If the download contains documentation or extras, unzip it first and upload the theme zip inside.

Purchases, Downloads & Updates

Where do I download my purchased theme?

Sign in to your Visioun account and open your purchases to download available theme files.

Will I receive future theme updates?

Yes. Purchases include theme updates for compatibility fixes and improvements for supported Ghost versions.

Can I use one theme on multiple websites?

Single publication license. Contact support if you need a multi-site license.

Do you offer refunds?

Refund eligibility is handled according to the refund policy. Current refund window: 7 days.

Ghost Compatibility

Which Ghost version do Visioun themes support?

Theme pages list the supported Ghost version. Current Visioun themes are built for modern Ghost CMS publications and maintained for supported releases.

Do Visioun themes support Ghost memberships?

Yes. Membership-ready themes support Ghost members, Portal, subscriptions, newsletters, and account flows where those features are included in the theme.

Do the themes work with Ghost(Pro)?

Yes. Visioun themes are Ghost themes and can be uploaded to Ghost(Pro) plans that allow custom theme uploads.

Will my existing posts and pages stay safe?

Yes. Installing a theme changes presentation, not your Ghost content. Always keep a backup before making major site changes.

Customization & Features

Can I change colors, fonts, and layout details?

Many visual settings can be adjusted through Ghost settings, theme options, or code injection. Deeper changes can be made by editing the theme files.

Can I add analytics, newsletter tools, or custom scripts?

Yes. Use Ghost code injection for analytics, embeds, and third-party scripts unless a theme guide recommends a specific setup path.

Do the themes include demo content?

The theme files provide the design and templates. Ghost content, navigation, tags, members, and publication settings are managed from your Ghost Admin.

Can Visioun customize a theme for my brand?

Yes. Contact support with your theme name, site URL, requirements, and timeline so we can review the customization request.

Support

How do I contact support?

Email us with your order email, theme name, site URL, Ghost version, screenshots, and a clear description of the issue.

What is included in theme support?

Support covers theme installation questions, documented theme features, bug reports, and compatibility issues for supported Ghost versions.

What is not included in standard support?

Custom feature development, third-party plugin issues, server administration, and heavy design changes are not included as standard theme support.

How can I get help faster?

Include the theme name, purchase email, Ghost version, page URL, screenshots, and exact steps to reproduce the issue.

Can’t find what you’re looking for?

Reach us for support, setup questions, or guidance choosing the right Ghost theme.

Reach us